Cyan ink cartridges

[djd8]

I received an email that some of cyan cartridge were not working properly and a new one would be sent to me.  I have replaced the cyan cartridge twice, cleaned the print heads twice and unplugged and restarted the printer.  The blue looks ok on the sheet that prints after the print head was cleaned but when printing a photo on ordinary paper, there is multiple  areas with large swaths of pink between every section of blue.  I have a case number and received an email on Nov 17, 2020 that new instant ink cartridges would be sent to me but the info on the email stated that they would arrive on Nov 4.  I did receive a set of cartridges, and for the 2nd time replaced the cyan and something is still malfunctioning.  Apparently no new cartridge will be sent since the Nov 17 email, referenced Nov 4.  Thank you for your assistance.  

[Jay_G24 · Accepted solution]

Hi @djd8,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[djd8]

I spoke to the HP support team via a phone call today.  After attempting various tests and a reset, it was determined that my cyan printhead was damaged and I have to replace the printer.  It is two years old and out of warranty. My ink cartridge was #902.  Apparently there was a problem with these in October and it was corrected.   Unfortunately, this doesn't address the problem people are having with #910.

[Jay_G24]

I am glad you were able to figure out the issue.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!