Cyan ink not printing

[adreher]

Cyan ink is not printing. I have tried replacing with a new cartridge. I have cleaned the print head numerous times. I have printed numerous quality report pages. I have removed the cartridges, done a hard reset on the printer, then replaced the cartridges. Nothing seems to be working. 

[Dragon-Fur]

@adreher 

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Not sure if this is "still a thing".

At the least, it is worth checking!

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP OfficeJet and OfficeJet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP OfficeJet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[adreher]

Thank you for your reply. I am not getting any type of error message on the printer. 

[Dragon-Fur]

@adreher 

You are welcome.

OK - Assuming all else checks out, the option is there for you to try.

For those reading

The steps to clean, check, and test Print Quality for this printer series are here:

Black Ink Not Printing, Other Print Quality Issues

"Your" printer might be different -

Open your printer's Home Page

Open Category Troubleshooting

Select Topic Print

Select Subtopic Print Quality

Look for the Quality document for your printer / printer series

Stay Safe.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8025 All-in-One Printer

OR

Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"