Cyan ink not printing

[SoFloDor]

I've gone through troubleshooting with HP, cleaned printer head, was sent new cyan cartridge, but it still does not print. What is the hardware fix?

[Sneha_01]

Hi @SoFloDor,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've already gone through troubleshooting steps with HP support and the issue persists, there are a few additional hardware fixes you can try to resolve the problem of cyan ink not printing:

Manual Printhead Cleaning: If the printhead cleaning process through the printer's software hasn't resolved the issue, you can try manually cleaning the printhead. Refer to your printer's manual for instructions on how to do this. Typically, it involves gently wiping the printhead with a lint-free cloth dampened with distilled water or printhead cleaning solution.

Printhead Alignment: Incorrect printhead alignment can sometimes cause issues with ink not printing correctly. Your printer may have an option in the settings menu to align the printhead. Running this alignment process may help resolve the issue.

Check for Printhead Damage: Inspect the printhead for any signs of physical damage, such as scratches or clogs. If you notice any damage, you may need to replace the printhead.

Printer Firmware Update: Ensure that your printer's firmware is up to date. Sometimes, firmware updates include fixes for printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support