Cyan is not printing on my HP Smart Tank Plus 555

[yviep]

I have been on the app and done a clean of the heads (x3) however I am still not getting Cyan coming through on my printing. My printer is a HP Smart Tank Plus 555

[A_Gayathri]

Hi @yviep ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the cyan ink is not printing on your HP Smart Tank Plus 555 despite performing printhead cleanings multiple times, here are some steps to troubleshoot and resolve the issue:

1. Check Ink Levels

• Verify that there is enough cyan ink in the tank. If the ink level is low, refill the tank with genuine HP ink.

2. Inspect the Cyan Ink Tank

• Ensure there are no air bubbles in the ink supply tube. If you see bubbles, gently tap the tank or let it sit for a while to allow the air to escape.
• Check the tank for clogs or blockages. If the ink appears to be thick or congealed, it might need attention.

3. Clean the Printhead Manually

• Open the printer to access the printhead assembly.
• Remove the printhead for the cyan ink.
• Use a lint-free cloth lightly dampened with distilled water to gently clean the nozzles of the cyan printhead.
• Allow the printhead to dry completely before reinserting it.

4. Perform a Printhead Alignment

• After cleaning, use the HP Smart app or the printer’s control panel to run a printhead alignment. This ensures the printhead is correctly aligned for optimal performance.

5. Perform a Diagnostic Print

• Print a test page to check if cyan is now visible.
• Look for any improvement in print quality or gaps in cyan areas.

6. Check for Firmware Updates Update the firmware on an HP printer

• Use the HP Smart app to check for and install any available firmware updates. Updated firmware can resolve software-related issues affecting the printhead.

7. Reset the Printer

• Turn off the printer and unplug it from the power source for 5-10 minutes.
• Plug it back in, turn it on, and test again.

8. Prime the Ink System

• If the issue persists, the ink system may need to be primed. The HP Smart app or the printer's maintenance menu should have an option for priming the ink system.

Refer to this document:  HP Smart Tank 500 printers - Color or black ink not printing, other print quality issues
 

I hope this helps. 

Take care and have a good day.

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[yviep]

Help - cannot you not see that you have given info on an entirely different printer???  I have a HP Smart Tank Plus 555