Cyan is not printing

[RobW59]

Cyan is not printing even after changing the cartridge numerous times. There is no blue showing u up on any of the diagnostics pages, nor is it showing up on the clean printed reports or print quality reports

[Alden4]

Hi @RobW59,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP printer's Cyan color is not printing, there are several possible causes and solutions to try.

• Check the ink levels: Make sure that the Cyan ink cartridge has enough ink left. If the cartridge is low or empty, replace it with a new one.
• Clean the printhead: The printhead may be clogged with dried ink, preventing Cyan from flowing through. Most HP printers have a built-in printhead cleaning tool that you can use to clean the printhead. Consult your printer manual for instructions on how to do this.
• Check the printer settings: Make sure that the printer settings are set to print in color and that the Cyan color is not set to "off" or "grayscale."
• Check the printer driver: The printer driver may be outdated or corrupted, causing the Cyan color not to print. Try updating the printer driver or reinstalling the printer software.
• Try a different Cyan cartridge: If none of the above solutions work, try using a different Cyan ink cartridge. The cartridge may be defective or incompatible with your printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[RobW59]

I had already tried all of your suggestions with the exception of making sure the cyan color was not turned off. I don't know of any way to turn off individual colors. 

[RobW59]

I am thinking of getting another new printer but this time it won't be an HP. I have had problems with every hp printer I have owned(4 of them). I am done with HP products. 

[Alden4]

Hi @RobW59,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support