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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JonPH
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Cyan is printing green on test print with new HP Cartridges

HP Recommended
LaserJet Pro M283
Microsoft Windows 10 (64-bit)

My LaserJet Pro is only 8 months old. I have just replaced the toner cartridges with new HP toner cartridges as the supply status said very low. The status still says very low and the test print cyan is printing Green. I have tried all the Print and Scan doctor suggestions . Any ideas.

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Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@JonPH, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not detecting the new ink toner. Let us try these steps:

 

Make sure the ink toner is properly seated. You may refer to - Replacing Toner Cartridges

 

Kindly perform the steps mentioned in this document and Fixing Poor Print Quality

 

Update the printer firmware and restart the printer.

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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