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HP Recommended
LaserJet 500 colorMFP M570dn30
Microsoft Windows 10 (64-bit)

Hello,

 

My printer is not printing blue correctly. This is in a laser jet printer. I tried the clean cycle and that hasn't helped. The toner level is ready at 90%. When I opened the door to look at the toner, i did notice there was some blue toner spatter in there, none of the other colors has this. I have attached a photo to show how it is printing. Thanks for any help that can be provided!I'm not sure what the lizard is supposed to look like, but as you can see even the hp symbol looks funky.I'm not sure what the lizard is supposed to look like, but as you can see even the hp symbol looks funky.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

Hope you are well, by any chance have you tried with an alternate cyan cartridge? 

As well, it is better to make sure the cartridge is not spilling the toner. 

This could be associated with a cyan toner issue. 

 

Regards,

I am an HP employee

View solution in original post

2 REPLIES 2
HP Recommended

Hello,

 

Hope you are well, by any chance have you tried with an alternate cyan cartridge? 

As well, it is better to make sure the cartridge is not spilling the toner. 

This could be associated with a cyan toner issue. 

 

Regards,

I am an HP employee
HP Recommended

Yes, that appeared to be to culprit. It was really strange there was blue toner thrown about in there, and one reading was saying it was 90% full but another was saying it was empty... Replaced it and color is correct now. 

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