Cyan not printing, tried everything!

[CourtneySouto]

Help! I had been printing fine with no issues and all of a sudden my cyan isn't printing. I have tried cleaning the printheads multiple times, hard reset, replacing the cartridge with a HP cartridge, checked the cartridge, updated the printer, everything! And it still will not work. Even on the test pages it is showing that the cartridge is there and full but it will not show up anything under cyan. 

I really don't know what to do so please can someone help me, I have followed all of the advice in the previous posts where others have had the same issue but still nothing!

Thanks!

[KrazyToad]

@CourtneySouto

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your region for replacement cartridge

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[CourtneySouto]

I have already bought and installed a new cartridge and this did not rectify the issue

Thanks

Courtney 

[KrazyToad]

You can check with HP Support in your region for a printer upgrade .

Thank you

[CourtneySouto]

How do I go about doing that? 

Thank you

Courtney

[KrazyToad]

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you