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‎11-29-2020 11:55 PM

HP Recommended

I have the OfficeJet Pro 6978 All-in-One printer and for months now the Cyan has not been printing. I received the same email, and was shipped a new Cyan and Yellow. I installed them and cleaned the print head and checked for any updates. The issue is still not resolved this has been going on for a few months now. 

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‎12-03-2020 07:14 AM

HP Recommended

@sarahe89, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Please reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

You may check if the printer/ink cartridges are eligible for a replacement. Refer to -  'Incompatible' or 'Defective Cartridge' message

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-03-2020 07:42 AM

HP Recommended

i had the same E mail regarding my corrupt cartridges, they are supposed to be sending me new ones. as of yet nothing has arrived and my printer wont print 😫

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‎12-06-2020 06:53 AM

HP Recommended

@woodlice, Welcome to the HP Support Community!

 

Did you contact the HP Support team? Kindly do for further assistance.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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