Cyan not printing

[tmtl]

on the print quality diagnostic the cyan and light cyan are not printing.  There is ink in the cartridge

is there a way to clean or test this cartridge?  

[sandytechy20]

@tmtl

Welcome to the HP support community,

I understand that the cyan ink cartridge is not printing, and I am glad to assist you.

Clean the ink cartridges

• On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.
• Swipe up on the display, and then touch Printer Maintenance.
• Touch Clean Cartridges, and then touch Continue.
• A Print Quality Diagnostic page prints.
• Examine the Print Quality Diagnostic page.
• If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

• NOTE:
• If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

• If the print quality is acceptable, touch Done. You can stop troubleshooting.

Refer to this HP document for further assistance:- Click here

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.