Cyan not printing

[BeckyHess]

My printer is not printing with cyan ink. The cartridge is new, and HP brand. Checked my alignment, cleaned my print heads and no luck. 

[A_Gayathri]

Hi @BeckyHess,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025 is not printing with cyan ink despite having a new HP brand cartridge and checking alignment and print head cleaning, you might want to try a few additional troubleshooting steps: 
 

• Check Ink Levels: Double-check the ink levels in the HP Smart app or on the printer's display to ensure the cyan cartridge is not empty or has low ink.
• Reinstall Cartridge: Remove the cyan cartridge and reinstall it to make sure it’s properly seated. Sometimes a loose connection can prevent ink from flowing correctly.
• Print Head Alignment: Even though you mentioned you checked the alignment, it might be worth running the alignment process again. Sometimes multiple attempts are needed for proper alignment.
• Perform a Deep Cleaning: In the HP Smart app, go to the printer settings and perform a deep cleaning of the print head. This can help clear any blockages that regular cleaning might not resolve.
• Check for Firmware Updates: Ensure your printer’s firmware is up-to-date. Sometimes updates can fix printing issues. Update the firmware on an HP printer
• Test Print: Try printing a diagnostic page or a test page to see if cyan prints correctly. This can help determine if the issue is with specific types of documents or applications.
• Inspect the Print Head: If you’re comfortable with it, you can gently clean the print head with a lint-free cloth and distilled water. Make sure it’s completely dry before reinstalling it.
• Try a Different Cartridge: If possible, test with another cyan cartridge to rule out the possibility of a defective cartridge.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual 

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue... 
 

I hope this helps. 

Take care and have a good day.

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