Cyan not working - HP

[zerocyan]

 No cyan printing. other colours incl black are perfect. Always used HP Genuine cartridges.Have just replaced ALL cartridges (replaced cyan twice) and cleaned printer heads 11 times. Have also cleaned cartridge vents. Have also cleaned the copper connections using lint free cloth. While its out of warranty, the printer has only printed, 5k pages in total and of these 2.5k were colour so I dont think would be fair to say the product is 'end of life'....at those volumes it should only be starting. Any advice please?

[Anand_Andy]

Hi @zerocyan,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[zerocyan]

1) Both Copy and print functions not using cyan ink

2) Have tried via outlook, word, powerpoint

3) Tried from MAC, PC and Surface hardware

Copy of diagnostics reportpage 2 of diagnostics report

I have worked through the print quality issues document

At this stage, I've consumed 2 cyan cartridges trying to fix but not a hint of cyan on the paper 😞 ....driving me mad