Cyan won’t print and printer head won’t move.

[LC148]

Whenever I go to print no cyan is printing, and therefore the colors are off, there is clearly cyan ink available, ink available with no air bubbles in the tube, and when I open it to try to clean off the printer head, the printer head will not move to the middle however, it will still print other colors. Help?

[Garp_senchau]

@LC148, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Remove the cartridges.

4. Press and hold the power button for 30 seconds.

5. Plug the power cord back in.

6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)

7. Turn on the printer

I suggest you to refer this guide for further troubleshooting: HP Smart Tank Printers - Color or black ink not printing, other print quality issues | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[lightbody]

I’m having a similar issue with the cyan (new cartridge, all other inks work.) These instructions don’t work for my 6978 all in one, b/c the ink dock is not accessible when the printer is off. I tried the above steps as closely as possible, but I had to remove and replace cartridges with power on. I have cleaned print heads multiple times, cleaned for smudges, cleaned and leveled the cartridge itself, and still get no Cyan, which means I can’t align the printer, which is what I need in order to print legal docs. Anything else I can try, maybe something more specific to this printer? Thanks.