Damaged cartridge message

[LBJPrint]

I keep getting a message that one or more cartridges appear to be damaged. I replaced the entire set with brand new cartridges. 
I also took out the printer head and cleaned all the connections. Finally, I followed the procedure for unplugging the machine while on, leaving it off for 60 seconds and then plugging the unit back in with the cord in the wall (and not a power strip) 

same message comes up indicating there is an issue with K (black) HOWEVER prior, the unit read that cartridge and showed it as full. 

[Sneha_01]

Hi @LBJPrint,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.
• Here is the HP document for further assistance:- Click here

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support