• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-22-2021 01:40 PM

HP Recommended
Product: OfficeJet Pro 8035
Operating System: macOS 10.15 Catalina

I am supposed to received $40 in free in with my purchase. Don't need HP to monitor my printer, can just contact them when I need ink. Can not get through to HP support (to ask for some ink) as my Dashboard say printer exchanged. I never exchanged the printer. I gave the auto system (hate those things) the model & serial number but since it says it was exchanged it will not allow me to contact support. Suggestions? Thank you.

2 REPLIES 2

‎03-25-2021 07:44 AM

HP Recommended

Hi @s2468,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎03-25-2021 03:28 PM - edited ‎03-25-2021 03:34 PM

HP Recommended

How? I could not find an email address. Every time I try to access support I get blocked telling me this printer has been exchanged and therefore has no warranty. Please re-read my original post and send me your email address. Thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.