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‎06-20-2024 06:47 AM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Other

amazon sold me a printer cartridge for my printer that was not recognized.

Since the product was purchased more than 30 days ago, amazon is disclaiming any responsibility for providing support.

How do i figure out if amazon is shipping defective, or worse, counterfeit parts?

They insist that HP is responsible for replacing the item, yet of course there is no place on the hp website to accomplish that.

You dont supposed someone at HP might be interested in a sample of a possibly counterfeit -- or at least defective -- part shipped by amazon, that happened to stop by this board and notice this question?

Category:
1 REPLY 1

‎06-20-2024 06:53 AM

HP Recommended

It was not a choice on the OS, but Im running Max OS 15 (Sequoia), but that should have no effect since we don't get to the stage of communicating with the computer, but for full disclosure wanted to be sure it was clear that I happen to be running MacOS.

The cartridge isnt recognized immediately, so we never get past an error on the device saying cargtdirge was not recognized

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