Defective 564 Ink Cartridge

[DackRambo]

A new 564 (black) ink cartridge does not "click" into the associated inkjet print head.  The cartridge has an expiration date of 05/2025.  The issue is with the cartridge.  I was able to successfully install a different (new) cartridge without issue.   How to I obtain a replacement 564 cartridge?  The original retailer, Office Depot, will not accommodate a return.   Calling HP directly is a frustrating exercise in futility. 

[Hawks_Eye]

Hi @DackRambo 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your HP ink cartridge isn't snapping into place properly, try gently bending the tab away from the cartridge (no more than 1.27 cm or 0.5 inches) and reinserting it, or ensure the cartridge is firmly pushed down. 

If that doesn't work, check for any signs of worn or damaged springs in the cartridge holder and consider cleaning the cartridge and the printer's contact area.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[DackRambo]

I attempted the outlined resolution, but the issue persists:  The cartridge simply does "snap" in place in the printhead.  Yet a different (new) cartridge does.   I originally purchased the cartridge at Office Depot, but is refused a return/replacement.  The at-issue HP 564 Black cartridge has an expiration date of 05/2025...

[Hawks_Eye]

Hi @DackRambo 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye