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‎09-22-2024 06:59 AM

HP Recommended
Operating System: Microsoft Windows 11

 Dear community,

 

I have bought a 62XL cartridge as usual, and after 2 pages of printing it was no more able to be recognized by the printer. The A.S.service of the shop where I bought it, told me to contact HP but it's impossible : it seems there are no more human advisors for a long time, just an AI introduction.

 

Do you have any idea to contact them to have a refund ? I use my printer for work.

 

Thank you in advance,

 

Sylvain

Category:
1 REPLY 1

‎09-24-2024 05:13 AM

HP Recommended

Hi @h_pop,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

If you are facing issues with the HP cartridge and are looking to replace it, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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