Defective 933 ink cartridge in Officejet 6100

[jjames]

What I need is the phone number of the regional support office so that I can get a replacement for a defective ink cartridge.

After replacing a magenta cartridge I find my images print mostly pink.  If I clean the heads a couple of times it prints fine.  After waiting about 24 hours the pinkish images return.  I had this same issue about a year ago with a different cartridge and was able to get the regional support office to provide a replacement.  That fixed the problem.

Now, I can't get a contact number to report the defect.  I keep getting in phone tree loops or website loops that come back to the same place.  I'm getting pretty fed up with the poor support HP provides.

[Betty0610]

@jjames

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

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