cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jjames
Level 1
8 5 0 0
Message 1 of 2
59
Flag Post

Defective 933 ink cartridge in Officejet 6100

HP Recommended
officejet 6100
Microsoft Windows 10 (64-bit)

What I need is the phone number of the regional support office so that I can get a replacement for a defective ink cartridge.

 

After replacing a magenta cartridge I find my images print mostly pink.  If I clean the heads a couple of times it prints fine.  After waiting about 24 hours the pinkish images return.  I had this same issue about a year ago with a different cartridge and was able to get the regional support office to provide a replacement.  That fixed the problem.

 

Now, I can't get a contact number to report the defect.  I keep getting in phone tree loops or website loops that come back to the same place.  I'm getting pretty fed up with the poor support HP provides.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,479 14,461 754 603
Message 2 of 2
Flag Post
HP Recommended

@jjames

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation