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‎02-06-2025 10:10 AM - last edited on ‎02-11-2025 06:44 AM by Moderator

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n

I inserted a new, genuine HP 950XL ink cartridge into OfficeJet (blank ran out in the middle of a print).  The printer cycled through its initialization process after signifying a genuine HP ink cartridge (K) had been inserted.  After several minutes of preparation, the printer displayed "There is a problem with the printer or ink system. Turn printer off, then on.  If problem persists, contact HP."  I tried that.  I also tried resetting the printer.  In all cases, shortly after turning on the printer the same message is displayed.  I swapped back in the depleted cartridge and the error goes away, but, obviously the black cartridge is depleted.  Putting back in the new cartridge displays an message about me inserting a previously inserted genuine HP ink cartridge, does its initialization process, and ends up at the same error.

Obviously, the ink cartridge is defective and needs to be replace.  How do I get a replacement?  The only support option I seem to have is "the community" since my printer is long out of warranty.  I am hoping a genuine HP support person reads this and gets me access to someone who can swap out my bad cartridge.

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1 REPLY 1

‎02-11-2025 08:35 AM

HP Recommended

Hi @TexasTed 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're experiencing issues with your HP 950XL ink cartridge. It sounds like the cartridge may be defective, and the error you're seeing is likely due to a problem with the cartridge itself rather than the printer. Fortunately, since you’ve mentioned the cartridge is under warranty, there should be a way to get a replacement.

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

I hope this helps.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

.
Sneha_01- HP support
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