Defective 951 Cyan cartridge error

[pjm75]

I purchased a 4 pack of HP ink cartridges from Amazon in July 2024, to replace my ink cartridges when the time came.  My 8600 printer called for new ink last night so I replaced all of the color cartridges. My printer congratulated me on having bought HP cartridges but then came back and said that my Cyan cartridge was defective.  I tried to re-insert the cartridge but that did not help.  At that point I was stuck because I could not print even just using the black cartridge so I had to make a dash to Best Buy but they did not have just the Cyan cartridge (for $32) at the store and since I needed to print something that night I had to purchase a new 4 pack set of cartridges for $169.  Replacing the Cyan cartridge did then fix the printer.  The Warranty end date on the Cyan cartridge is 2027/02. Can I get a replacement Cyan Cartridge?

[Hawks_Eye]

Hi @pjm75 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for isolating the issue with a replacement cartridge.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye