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‎01-06-2023 02:37 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

I installed all new HP cartridges and am getting an "defective cartridge" error message. I searched online and see that HP is replacing these cartridges. My printer is out of warranty (only a couple years old), but it looks like I'm not eligible. If it's an HP CARTRIDGE ERROR, why does it matter if the printer is still in warranty??? It's a CARTRIDGE ERROR!

 

Category:
1 REPLY 1

‎01-09-2023 08:42 PM

HP Recommended

@CDCPrinter

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Refer to this HP document to fix the cartridge error:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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