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‎10-30-2023 12:53 PM

HP Recommended

New HP62 black ink cartridge installed. Error message that cartridge not correctly installed. Removed and tried again, and again, and again. Never worked. Installed a second new HP62 cartridge and printer immediately started working. First cartridge with MALAYSIA MAY 2024 on package obviously defective in some way. Please advise how I get my money back for this bum cartridge. 

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2 REPLIES 2

‎11-02-2023 09:13 AM

HP Recommended

I will ask to have your case escalated so your defective cartridge under warranty can be replaced.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎11-03-2023 09:55 AM

HP Recommended

Hi @alfonsox,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Defective Cartridge HP62 black ink. Not to worry I will help you to get a resolution to resolve the issue.

 

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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