• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-22-2025 06:01 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

I have a defective cartridge that is still in warranty and can't find where to get it exchanged. Before you try to blow any smoke:

1. Your AI support was useless

2. Your phone support doesn't exist.

3. Yes, I've followed all of your and some better professionals troubleshooting steps. 

4. I just want to know how to get it replaced.

5. At this point my next step is to junk the printer and buy a different brand. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2025 05:41 PM

HP Recommended

This did not help, as I said: "3. Yes, I've followed all of your and some better professionals troubleshooting steps. " You did not answer my question, so I'm going with Option 5, the printer has been scrapped and I bought a Brother.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-27-2025 01:05 PM

HP Recommended

Hi @Itsnot1995.

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you are facing an ink-related issue with your HP Officejet Pro 8600 E-All-In-One Printer - N911a. Not to worry, I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document. and also try this document for more help,

If you still face an issue, please reach us on a private post so I can try to get all the help 

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎03-06-2025 05:41 PM

HP Recommended

This did not help, as I said: "3. Yes, I've followed all of your and some better professionals troubleshooting steps. " You did not answer my question, so I'm going with Option 5, the printer has been scrapped and I bought a Brother.

2 people found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.