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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-07-2020 04:03 PM

HP Recommended
Product: DeskJet

I put a brand new Genuine HP 61 black ink cartridge in the printer, and it would not even properly print the alignment page. I went through the troubleshooting instructions, cleaning the print head, etc, all to no avail.  We purchased ANOTHER brand new Genuine HP 61 black ink cartridge, and it is working fine, as it should! Of course the retailer will not allow returns or exchanges on opened products, so the expensive useless cartridge just sits on the shelf, reminding me of the poor quality product.  Do other people experience quality issues with their Genuine HP cartridges, and is there a remedy available? Thanks!

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1 REPLY 1

‎12-17-2020 02:35 AM - edited ‎12-17-2020 02:36 AM

HP Recommended

@B_Mom, Welcome to the HP Support Community!

 

I understand the ink cartridge seems to be defective. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Also, make sure you cleaned the ink cartridge.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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