Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Defective HP 61 cartridge

HP Recommended

I put a brand new Genuine HP 61 black ink cartridge in the printer, and it would not even properly print the alignment page. I went through the troubleshooting instructions, cleaning the print head, etc, all to no avail.  We purchased ANOTHER brand new Genuine HP 61 black ink cartridge, and it is working fine, as it should! Of course the retailer will not allow returns or exchanges on opened products, so the expensive useless cartridge just sits on the shelf, reminding me of the poor quality product.  Do other people experience quality issues with their Genuine HP cartridges, and is there a remedy available? Thanks!

Tags (1)
HP Support Agent
HP Support Agent
17,334 17,333 1,160 1,377
Message 2 of 2
Flag Post
HP Recommended

@B_Mom, Welcome to the HP Support Community!


I understand the ink cartridge seems to be defective. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.


Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Also, make sure you cleaned the ink cartridge.


If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation