Defective HP 62XL Cartridge

[JeffAB51]

I have a defective new hp 62XL black cartridge that is within its warranty period.  HP Support does not have a path for exercising the return and/or replacement of the defective cartidrge.  I am seeking instruction for the replacement of the "under warranty" ink cartidge

[sandytechy20]

@JeffAB51

Welcome to the HP support community.

I understand that you want to replace the defective cartridge, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[JeffAB51]

I cannot find the "Still need help?" option and therefore cannot fill out the form. Also, I cannot find the HP contact options to get a phone number. Can you provide the specific links for these items. PLEASE!

I am very frustrated and disappointed that it is so hard to get HP to stand behind the warranty on their print cartridges. I buy genuine HP cartridges for significantly more than I can buy other replacements but this lack of service is making me reconsider.  

[Rainbow23]

Hi @JeffAB51,

Welcome to the HP Support Community. 

Hardware replacement or repair is done by the HP phone support.

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link