Defective HP 63XL Black Ink Cartridge

[ctbutterfly]

After replacing my black cartridge. Message says "At least one of the cartridges has a problem."  After unsuccessfully searching these forums, I explored the internet. One hint was comparing the new cartridge to the old one. I discovered the copper dots were misprinted, thus the message on the screen.  My ink is purchased at a big box store when needed.  I am not an Instant Ink member, as I no longer need to print or copy many pages.  This cartridge was part of a Combo Blk/Color XL, purchased in Feb 2020. Warranty ends 2022. I would appreciate any assistance Customer Support can provide the best way to get this warranty replacement for this cartridge.   Thank you, Carol S.

OLD............HP63XL............NEW

[Jay_G24 · Accepted solution]

Hi @ctbutterfly,

I'd like to help!

As this is a cartridge issue, I'd suggest you contact HP in your region regarding the service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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