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‎11-14-2024 09:28 AM

HP Recommended
Product: HP OfficeJet 4654 All-in-One Printer

Hi. I ordered a genuine HP ink cartridge (63XL) via Amazon. I order these ahead of time and keep them on hand. Today I installed one that appears to be defective. I have gone through all the steps multiple times, and I'm still getting the same error message. When I reinstall the old cartridge, the error message goes away. HP Support says to go back to the place where I purchased the ink to get a replacement, yet Amazon directs me to HP support. Can you please save me from wasting any more time and tell me how to get a replacement cartridge sent? These things are $60. Thank you.

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1 REPLY 1

‎11-15-2024 12:07 PM

HP Recommended

Hi @bneal1002,

 

Welcome to the HP Support Community

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

I am an HP Employee.
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