Defective ink cartridge

[pwhelan]

I need to return a 305XL black cartridge. I have tried all the suggestions more than once. It is not the printer because a new cartridge works. It only prints half the black letters and cannot generate a useable alignment sheet.

It is not the OS because it can't print it's own tests, but the new one can.

The expiration date is 2026/10/14

Serial Number; 5845525225800070

What can I do with it as it has not expired but it is useless.

[Garp_senchau]

@pwhelan, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you let me know where you purchased the cartridges from? Have you tried reaching out for a replacement? Please keep me posted.

Take care and have a good day. 

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Regards,

[pwhelan]

Thank you for reaching out. Unfortunately I do not remember where I purchased it. It is not a recent purchase.

[Garp_senchau]

Hey @pwhelan,

Thank you for your response

Could you please check the invoice provided at the time of purchase and kindly share it with me via private message?

Regards,

[pwhelan]

If I had the receipt/invoice I would know where I had bought it. The expiry date is next year. Why does it matter when/where I bought it?

[Garp_senchau]

Hey @pwhelan,

Thank you for your response

In order to proceed with your replacement request, we would need a proof of purchase, such as a receipt or invoice. This is necessary to verify the purchase and ensure we can process your request in accordance with our warranty policy. Without this, we won't be able to proceed further with the replacement.

Please let us know if you're able to locate a proof of purchase, or if you have any other questions. We're happy to assist!

Regards,

[pwhelan]

Thank you for your quick response. I guess I will just throw it away and go with Brother's from now on. It will seem strange since I've been using HP for computers and printers for more than 30 years.