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Message 1 of 2
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Defective ink cartridge

HP Recommended
HP 5740 Printer
Microsoft Windows 10 (64-bit)

I purchased a HP 62XL  ink cartridge from Best Buy a couple months ago. When I went use it I keep getting an error message. I put another new cartridge in and it worked fine. Took the bad one back to Best Buy and was told they have a 14 day return policy and couldn't do anything about with the defective cartridge. Don't buy cartridges from Best Buy unless you plan to use it in the next 14 days.  Does HP stand behind defective cartridges?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@maqc52, Welcome to HP Support Community!

Not to worry, we have your back.

 

Please reach out to the HP Support in your region regarding the cartridge replacement options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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