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‎10-19-2023 02:34 PM - edited ‎10-26-2023 09:23 AM

HP Recommended
Product: HP DeskJet 1112 Printer

I bought a replacement 63XL black cartridge HP 63XL Ink Cartridge, Black (F6U64AN) on Oct. 9 at Walmart for $45.89.  My HP DJ 1112 refused to recognize it.  I put the old cartridge back in.  The printer recognized it.  I put the new cartridge back in and received a "Cartridge problem" error message.  I cleaned the contacts on the cartridge and the printer and continued.  At one point, I managed to print a test page on which only the bottom half of characters printed.  At this point, I continue to receive a "Cartridge problem" error message.  The power button is constantly flashing.  The date on the bottom of the cartridge is 2025/05/14.followed by a "Y" .  The package says Malaysia MAY 2025.  I need a replacement cartridge. 

 

It is now 10/23/3023 16:27.  I've received no reply.  What does one have to do to get a replacement cartridge?

 

It is now 10/26/3023 11:21.  I've received no reply. I think I will buy another brand of printer.

 

Category:
1 REPLY 1

‎12-18-2023 09:22 AM

HP Recommended

Hi @MrDick,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm really sorry you had to deal with that, But we would love to help you get this sorted and turn this around for you!

 

Please let us know if this issue has been fixed, If not we shall get it escalated to our team and see what best could be done.

 

Take care and have a good day.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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