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‎01-08-2024 11:45 AM

HP Recommended
Product: HP ENVY 5545 e-All-in-One Printer

After inserting a new HP 62 black ink cartridge, the printer states that the cartridge was not inserted correctly.  I tried reseating the cartridge several times but received same error message.  I reinserted the old empty 62 cartridge and I did not receive the error message.  I cleaned the contacts on the new cartridge per the troubleshooting instructions, but the error message remains.  Therefore, the new cartridge appears to be defective.  I would like to get a replacement cartridge, but I cannot seem to find a direct contact at HP.

 

Any ideas on who to contact?

Category:
1 REPLY 1

‎01-10-2024 01:51 PM

HP Recommended

Hi @JimA25,
 

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.


Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
https://www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance.


Have a great day!


Rachel571 
HP Support
 

.
Sneha_01- HP support
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