Defective or counterfeit inkjet cartridge

[AliceSR]

I purchased a 61 HP tri-color ink

jet cartridge from a CVS store today and replaced my existing cartridge in the printer.  I went through the alignment process.  I printed a few pages.  At first the colors printed correctly, but after a few pages I started getting the wrong colors (no yellow) and streaking on the pages.  I received an error message from the printer that the tri-color inkjet cartridge is "either used or counterfeit".  How can I get a refund for this inkjet cartridge?  The box has the HP logo and this appears to be a genuine HP product.

[Raj_05]

Hi @AliceSR,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP Deskjet 3510 printer, particularly receiving an error message about a "defective or counterfeit" inkjet cartridge, here are some steps you can take to troubleshoot the problem.

• Check the Ink Cartridge: Ensure that the ink cartridge you are using is genuine HP ink and not a third-party or counterfeit cartridge. Counterfeit or non-HP cartridges can sometimes cause compatibility issues.
• Reinstall the Cartridge: Remove the tri-color inkjet cartridge and reseat it in the printer. Make sure it's securely and correctly installed.
• Clean the Cartridge Contacts: Sometimes, the contacts on the ink cartridge or inside the printer can become dirty or covered with ink residue. Carefully clean the cartridge contacts with a lint-free cloth and, if necessary, clean the corresponding contacts inside the printer.
• Check for Ink Levels: Make sure that the ink levels in the cartridge are not critically low. If they are, replace the cartridge with a new, genuine HP cartridge.
• Perform a Printer Reset: Reset the printer to its default settings. You can usually do this through the printer's menu or by powering it off and back on.
• Update Firmware: Check if there are any firmware updates available for your printer on the HP website. Sometimes, updating the printer's firmware can resolve compatibility issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support