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‎06-12-2022 02:10 PM - edited ‎06-12-2022 02:11 PM

HP Recommended

I am not going to give up on this, I will ask again to have your case escalated (AGAIN).  You have a clearly defective cartridge that is in warranty, HP should (and must) replace it.  I would not expect they would refund the replacement price, but they should replace the defective cartridge.

 

I will send you a private message where I will request some further details (but no private information).


Bob Headrick,  HP Expert

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