Delevery cardridges

[VHT2011]

Recently received black and color cartridges from HP Instant Ink and it turns out they are a lot smaller that I always receive from HP?

It's a mystery why this is happening now....

Also an error message after installing cartridges black C4EB9024 ??

[Jay_G24]

Hi @VHT2011,

I'd like to help!

I understand you received a smaller instant ink cartridge and received error

Try the below suggestions 

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[VHT2005]

Dear Jay,

The error has now been resolved but the cartridges have unfortunately remained the same size, I request HP Instant Ink to send me the large cartridges or an equal set of cartridges.

My account is: 8306477386

Yours sincerely

Chris van Heusden

[Jay_G24]

I have placed an order to ship both black and tricolor cartridges under expedited shipment, you should receive them in 3-5 business days.

Hope this helps!

Let me know!