Desk Jet 4100 Plus All in One Printing issue

[bejciti]

When I try to print a diagnosis page or printer report the page is very faded and is missing most of the information. Plenty of ink in both cartridges. Also when trying to print from a pdf or word document the paper flies through the machine without being touched(blank).

Here are pictures of what has been printed so far. 

[ferRX]

Hi @bejciti 

Please follow steps from the next video to clean cartridges

>> https://www.youtube.com/watch?v=0OCFPzNTzv4&ab_channel=jaytechpinoychannel

Then try to print again a diagnosis page.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[bejL]

Steps are kind of unclear, should I follow the picture or the voice, because the voice says nothing about submerging the cartridge in water while the step in the video does so?

[bejL]

Steps did not work, printing the exact same.