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‎12-28-2021 03:02 PM - edited ‎12-28-2021 03:05 PM

HP Recommended
Product: DeskJet 2652
Operating System: Microsoft Windows 10 (64-bit)

I can't get the printer to print the right colors - the test prints are coming out purple, dark pink and orange rather than blue, pink, yellow and the green box on the test page is purple-gray.  The ink levels are fine, the heads have been cleaned multiple times, the toner cartridge was wiped with alcohol, etc.  The colors were ok previously - this issue seemed to correspond with running out of black ink.

Any suggestions would be most appreciated.

Category:
1 REPLY 1

‎01-06-2022 01:31 PM

HP Recommended

Was tape re-applied to the color cartridge?  The color cartridge has ink mixing between the magenta (pinkish) ink and the cyan and yellow.  It may help to run a series (up to three) of cleaning cycles.  If this does not clear the issue you will need to replace the cartridge.


Bob Headrick,  HP Expert

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