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‎01-02-2023 01:16 PM

HP Recommended

Any steps on how to fix the problem? Just put freshly new ink and It is saying there’s no ink.

Category:
3 REPLIES 3

‎01-05-2023 07:47 AM

HP Recommended

Hi @Elizabeth577,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please follow the steps from this document here and see how it goes. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-07-2023 07:49 AM

HP Recommended

Hi @Elizabeth577,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎01-11-2023 06:03 AM

HP Recommended

Hi @Elizabeth577,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

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