• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-28-2022 03:14 PM - edited ‎11-01-2022 02:48 PM

HP Recommended
Product: HP Deskjet 1513 All-in-One Printer

1. Printed pages that looked like black ink was running out (seemed early and "estimated ink levels" showed about 25% full still though... hmmm)

2. Replaced cartridge (HP 61XL  2023/04/25 Y)

3. Alignment page had no black. 

4. Did the "clean ink cartridges" and "clean printer" operations - still no black

5. Removed & replaced cartridge. Saw that there was wet ink on the strip - but got same results - no black print.

6. Came here. Found same question from Jan 2022. Went to Customer Support. Out of Warranty and I don't have "sufficient privileges" to send messages-- so I've come back here for advice...

7. Tried unplugging and redoing steps1-5

8. It's 7 years old but has very low usage. Do I need a new printer now? If so, do you know why?

9. BTW, my location is: USA

HELP!? PLEASE, TIA

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.