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‎08-22-2023 06:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought deskjet 2050 printer with 122 cartridges from jordan and now i moved to asia-pacific region. Here can buy just 61 cartridges. The printer show incompatible cartridge error.

 

How can i solve this?

Category:
1 REPLY 1

‎08-25-2023 07:26 AM

HP Recommended

Hi @deryck_6820 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

  

I understand you have moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I have sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

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