Deskjet 2543 printing blank pages

[chrisr9]

My printer is printing blank pages.  I put in a new black ink cartridge but still having same problem.  When I installed the new cartridge it printed a test page unlike what I usually see . The test page had a few small black squares and rectangles, a triangle with an exclamation point in it and a few curvy arrows.  I ran a diagnostic test page and the colors printed but they were a bit muddled and the lines that printed were not solid dark lines but alternated dark and light lines.  Does anyone know why this happened

[A_Gayathri · Accepted solution]

Hi @chrisr9,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  update the drivers

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

click here and follow the troubleshooting steps

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!