Deskjet 2630 Black printing very light grey

[Rosiebear]

My Deskjet 2630 printing very light grey and sometimes no text at all unless I colour the text, Brand new HP black ink catridge installed. Tried HP scan doctor - no problems found have removed and reinstalled software, printer remains the same . Can someone help please ?

[KrazyToad]

@Rosiebear

Welcome to HP Community

I have gone through your Post and would like to help

Try cleaning the Printhead and let em know how it goes

1. Make sure to load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Clean Cartridges .

   A Print Quality Diagnostic page prints.

   Figure : Print Quality Diagnostic page

   

5. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean to continue the next level of cleaning.

     NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Thank you

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