Deskjet 2630 not recognising new genuine ink cartridges

[rirawin1]

I have purchased three brand new genuine HP 304XL black Ink Cartridges for my HP Deskjet 2630 from two different retailers Amazon (directly from Amazon - not 3rd party reseller) and John Lewis.

The printer doesn't recognise any of these black ink cartridges. When I check the error status within HP Smart dashboard it says "Ink Cartridge Failure".

The odd thing is when I put the old black ink cartridge back in, a genuine HP 304 (non-XL) cartridge, the printer recognises this without any issue. It also has no issues recognising the colour cartridge.

I have tried to resolve the issue by:

- Following out the reboot process of the printer, unplug, wait 60 seconds, plug back in and turn on, as mentioned many times on this forum

- Factory resetting the printer

- Cleaning the copper contacts on the ink cartridges

- Turning off Cartridge protection

- Ensuring my printer region is set to United Kingdom/UK

[ShlomiL]

hi,

Please make sure your printer firmware is up to date with its latest version:

https://ftp.hp.com/pub/softlib/software13/printers/DJ2600_2021B_updated/DJ2600_2021B.dmg

Also, what is the warranty end-date listed on the ink cartridges? check if theses are not older generation by any chance, and if your printer supports a such:

https://support.hp.com/us-en/document/c05949801

Shlomi

[rirawin1]

I confirm it's running the latest firmware TJP1FN2021BR

Expiry dates of all three cartridges go all the way to 2023/3/1

[rirawin1]

Okay, not sure entirely what I did, but I unplugged the printer, left it for 10 minutes, plugged it back in and the cartridge was recognised! Perhaps 60 seconds isn't long enough...