Deskjet 3526 Horizontal Streaks and colors cannot print!

[DillonQ1]

I tried every step to fix the printer by myself with the virtual agent. I can't get a real person to answer my concerns. This product is out of warranty, and I think it needs repair or replacement. I want to know the next step. I see the care packs options but I don't know what to do. 

[sandytechy20]

@DillonQ1

Welcome to the HP support community.

I understand that you are getting print quality issues, follow these steps to fix the issue.

Did you make a copy and check if that prints fine?

Meanwhile:- 

Run a Print Quality Diagnostic report

Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.

1. Load plain white paper in the tray.

2. Print the report.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

If that does not print fine, follow the below steps:-

Run the automated printhead or ink cartridge cleaning tool

Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.

1. Load plain white paper in the tray.

2. Run the cleaning tool.

   • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

   • Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.

3. If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

[DillonQ1]

I did all of these several times. It still doesn't work. 

[sandytechy20]

@DillonQ1

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.