Deskjet 3755 not printing in black

[ToddDCarson]

Hello.  My deskjet 3755 won't print in black.  Brand new HP genuine cartridge.  I've done all of the troubleshooting recommended fixes, although the alignment was not possible, since the alignment page was unreadable.  Any idea how to fix this?  

[A_Gayathri]

Hi @ToddDCarson,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your Deskjet 3755 not printing in black. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• follow the troubleshooting steps  HP DeskJet 3700 Printers - Color or Black Ink Not Printing

Hope this helps! Keep me posted. 

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