Deskjet 4130e not printing colour

[Badgerbazza]

I'm going crazy here trying to print out travel docs which NEED to be printed in colour.  All I can get is black and white.  Tried several ways to get colour with no luck.  Please help it's urgent!!!

[Raj_05]

Hi @Badgerbazza,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your urgency. Let's troubleshoot the issue with your HP Deskjet 4130e not printing in color. Here are some steps you can take.

• Check Ink Levels: Make sure that your color ink cartridges have sufficient ink levels. Sometimes, if the ink levels are low, the printer may default to grayscale printing.
• Printer Settings: When you go to print, make sure that you have selected the option to print in color. Usually, this can be found in the printer settings or properties before you send the print job.
• Driver Settings: Ensure that your printer driver settings are configured correctly. Sometimes, driver updates or software glitches can cause issues with color printing.
• Clean Print Heads: Use your printer's utility software to clean the print heads. Sometimes, clogged print heads can prevent the printer from dispensing color ink properly.
• Restart Printer: Turn off your printer, wait for a few minutes, and then turn it back on. This can sometimes resolve temporary glitches.
• Update Printer Driver: Check for any available updates for your printer driver. Sometimes, updating the driver can fix compatibility issues and improve performance.
• Check Print Preview: Before printing, preview the document to ensure that it appears in color on your screen. If it's in color on the screen but printing in grayscale, it's likely a printer setting or driver issue.
• Test Page: Print a test page from your printer's settings menu. This can help determine if the issue is specific to the document you're trying to print or if it's a general problem with color printing.
• Try Another Document: If possible, try printing a different document that you know contains color elements. This can help determine if the issue is document-specific.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support