Deskjet F2180 - Incompatible Cartridge(s) error - Fail to detect new ink cartridges

[AvivL]

Hi,

I've purchased 2 new ink cartridges for my HP All-in-one Deskjet F2180 printer.

The ink models are: 21XL Black and 22XL Color
My windows version is the latest Windows 10 (64 bit) 

I downloaded the latest HP Solution Center app for this printer.

1. I opened the front tray
2. The printer head moved to the middle

3. I took out the old cartridges

4. I inserted the new cartridges (after removing all tapes and covers from them)

Result: I opened the HP solution center app, and it shows "Incompatible Cartridge(s)"  Error (screenshot attached)

I purchased another pair, and still the same result. I'm frustrated, please help!

[Jay_G24]

Hi @AvivL,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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