Deskjet ink advantage 4625e all in one

[11223344556677]

Hi,

I changed all my ink cartridges to new HP 655 genuine ones. All colors are printing well except the black. Again I changed the black cartridge to a new genuine one. Still the black printing is very very poor or not at all, while other colors are great. Twice I ran clean print heads & deep clean print heads which did not help. I also preformed a full factory reset which also didn’t solve the no black print issue. It seems that there is a ink clog somewhere. How can I fix this issue.

Thanks Mike

[Jay_G24 · Accepted solution]

Hi @11223344556677,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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