Deskjet printer won't print. No error message. New cartridge. Printhead not removable, Any advice?

[MJLister]

Deskjet 3520 sounds as if it is printing, but nothing on paper.  New cartridge installed.  No error message,  Done all the guidance about cleaning printhead.  It is not the removable type of printhead.  Any advice please?

[Echo_Lake]

@MJLister

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make a copy from the printer?
• How is the printer connected? USB/Wireless?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
(Do not skip any troubleshooting steps even if you feel steps are repeating)

• Remove all the ink cartridges and then try to perform a hard reset on the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.
• Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose the “Copy” option. If the printer is making a good copy, then the printer hardware is fine. I would suggest you uninstall the current drivers and then download and reinstall the full feature drivers.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the computer

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL42544/al-108812-4/DJ3520_1315-1.exe and install the full feature software.

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!