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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Disable HP CARTRIDGE PROTECTION

Create an account on the HP Community to personalize your profile and ask a question
05-02-2024 11:55 AM
Welcome to the HP Community --
Without you even telling us why you want to disable Cartridge Protection, I suspect the feature is not what you think.
How-to
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Supplies > Supply Settings > Cartridge Protection = OFF or ON
OR
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Section Supplies > tab Supply Settings > Cartridge Protection = OFF or ON
The Cartridge Protection feature permanently protects cartridges for use in only one fleet of products or product to help prevent theft.
This type of protection is useful in an environment where ink cartridges might be removed (stolen) from the printer for use elsewhere.
If, after cartridges have been protected, they are moved to a device outside the fleet (fleet based) or to a different printer (printer based), these cartridges will be identified as protected and will have to be replaced to continue printing.
Note:
When you turn on this feature, all cartridges installed in the printer will be protected. However, if you turn off this feature again, these cartridges will remain protected. Only cartridges installed afterwards will not have cartridge protection enabled.
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What else?
Just in case you are actually asking about using non-HP ink cartridges in the printer, the following information applies to your printer.
Which Ink Can be Used in the Printer?
Calls / Provides link to:
HP Printers - Dynamic Security Enabled Printers
Important
There is no legal way of bypassing the printer's security that requires you to use HP chipped ink cartridges.
Reference
Datasheet - HP OfficeJet Pro 9015e
Excerpted
This printer uses dynamic security, which may
be updated periodically by firmware updates. The printer is intended to be
used solely with cartridges using an original HP chip. Cartridges using a non‐
HP chip may not function or may cease to function. More at:
https://www.hp.com/learn/ds
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9015e All-in-One Printer
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